"Both the Sales Staff and the Service Staff have been Great!"
" I have been very satisfied with my New VW Beetle Convertible, and the employees at the dealership. Both the sales staff and the service staff have been great! I hope that we will be purchasing a VW for my daughter at your dealership within the next few months. "
Pennie Fowler,
"Diligence and professionalism"
"It has been a real pleasure to work with you on the purchase of our 2009 Jetta TDI. It is indeed a fine car and we are very happy with the purchase. You made it happen through your diligence and professionalism. Keep up that great attitude. Best Wishes "
Richard Eisgruber,
"The whole experience in purchasing the Eos was smooth"
"The whole experience in purchasing the Eos was smooth going, "Thanks" to Mr. Harper. I felt I was talking to a friend and not a saleperson trying to make a sale or commission. Mr. Harper was terrific in answering my questions and offering knowledgable information concerning the car. I had visit other dealerships in search for the car that would met the purpose of life at this point and at these dealerships I visited, the salesperson would give comments on competitors that was not correct or even professional. So you see why I purchased the car from your location it had a lot to do with Mr. Harper. I was giving a loaner car at first since there was a recall on the Eos. The personnel at the location in Marietta has been very helpful in all my inquires, I feel that I was giving special attention and never felt that I was pushed aside for another protential customer. As the time is approaching for the three month check up, I look forward to visiting the Marietta location and speaking with the personnel concerning my car"
Joyce Kirk,
"....Die Hard Jim Ellis Customers"
Just Kudo's Whether it is the car (we love VW's), or the Dealership Personnel, or the great trade-ins we get every time from you, we are die hard Jim Ellis customers. This is our third new VW from you, and our payments have remained within $10 of each other for the duration. That is great resale value, and when coupled with the absolutely great "let us help you" attitude of all your staff, you couldn't drive us off with a stick. Go with something that works...that would be VW and Jim Ellis VW, Marietta. Thanks for caring. Ted Hines PS...Jimmy, we are moving to Seattle, you don't happen to have a dealership there do you?
Ted Hines,
"......Treated as a valued customer"
We have been a VW family since 1975's purchase of a VW Rabbit. Having moved from the New England area in mid 2008, we were very happy to find a new home for our needs in the Jim Ellis dealership. All have treated us as a valued customer and we really appreciate the fast turn around on scheduling services.
Joseph Heroux,
"....Superb job repairing our TDI's"
The Service staff does a superb job repairing our two Jetta TDI's. We will continuing bringing our cars to you even though we live in SC. Thank-you for being excellent at what you do! Peter/Linda Novak
Peter &Linda Novak,
".....Truly fans of VW"
The Routan is our second VW from Jim Ellis. We also have an EOS, and the lease is up in Aug. 2010 and will be leasing a new EOS at that time. We are truly fans of the VW.Love your new yellow facility on Cobb Parkway. Matthew is a wonderful sales rep
Stephanie McCarty,
"......Made the experience the best we've ever had"
Thank you for all your help with our latest purchase. You truly made the experience the best we've ever had. We both love the Jetta and if all goes well, we'll be in the market for another purchase later in the year. And rest assured, in my efforts to one day see a Wes Ellis VW somewhere in the world, we'll be making our next purchase from Jim Ellis. =)
Amy Costner,
"...The entire sales process was transparent"
"We have noted a huge difference in service between a locally owned dealership and the regional/national superchains. Although Ellis owns a variety of dealerships, it's still very aware of its Atlanta roots. We received a level of care, patience and assistance that was completely absent from the other dealerships we visited. The numbers we were offered were realistic, which minimized haggling for the sake of haggling. The entire sales process was transparent, with no games, gimmicks or phony numbers (stuff like "What'll it take to get you in this car?" "Tell me what you can afford in payments and trust me to make a deal for you." "We can't negotiate price until we negotiate your trade in."). Likewise, the staff was older, experienced and mature. There was none of the hype and high pressure that other organizations (yes, you, Toyota) employ on a regular basis. It made a stressful decision much easier to make. We are very happy with the car and have, in fact, already referred other people to Ellis as customers."
Joel Deitch,
"......Nothing but an enjoyable experience"
Jeremy Roberts was an AWESOME sales consultant. I contacted him before my purchase, and knew right away that him and I would get along great and that this would be one of the best car purchasing experiences I ever had. When I met him, he lived up to every expectation. I am a younger guy with a "No BS" attitude. If I don't like what I'm hearing, I will walk. It's my money and your car till I purchase it. With Jeremy, there was nothing but an enjoyable experience! I have been able to text him on his cell phone, and his responses are prompt and accurate. Every person I ever meet that is interested in a GTI or other Volkswagen will be sent to Jeremy. I cannot say enough about his professionalism, knowledge, driving ability, enthusiasm, and attitude. I thank everyone involved for making it right! You have earned my business for life. Unfortunately, you are not near my home, so bringing the car to you for service would be out of the way, but because my experience has been so enjoyable, I will buy another car from you someday and I will recommend your dealership and Jeremy to anyone interested in your product line. I work in the aviation industry, and the company I work for prides itself on outstanding customer service. Jeremy should be commended for his outstanding customer service! If he was a pilot, I would hire him on the spot to join our Team. You should be proud to have him on yours!
Dennis Heffelfinger,
"....Impressed by the quick response and communication"
"This was my first experience with the use of the internet to shop for an automobile and I was impressed by the quick response and communication. I contacted many dealers and your response was the best by far. As I was from out of town I was picked up at my hotel by your representative and given a chance to preview the inventory and review my options. I have purchased 9 new cars in my time, incliuding my first in 1971-a VW beetle- and this was the most pleasant purchase to date. I was not a hard sale I suppose,as I was enamored of the TDI due to the recommendations of other owners and the research I had done. In short, thanks to the personel invovled in making my transaction pleasant and I will recommend your dealership to my friends and co-workers."
Larry Barclay,
"...Want to thank Jim Ellis VW for working with a deployed soldier"
I would like to thank Chris and Jim Ellis Volkswagon for working with a deployed soldier overseas via skype and internet. I had been working with Military Sales in Europe to buy a Jetta TDI directly from the VW factory and have it shipped to the US. I sent Chris the invoice (quote) and he worked with me on the same vehicle and was close enough on the price for me to buy from Jim Ellis. My wife purchased the vehicle for me without any issues. Now the car is sitting in my driveway awaiting my arrival later this summer. Thanks!
